Support

    << closeShipping & Delivery

    U.S Shipping

    All orders placed will ship either the same day or the following business day. When your order is shipped, you will receive a shipping confirmation email which will come with a tracking number so that you can track your order until it is delivered. We do not ship on national holidays, or Sunday, if you place an order on a holiday or on a sunday it will be shipped the following business day.

    You can track your order through the shipping confirmation email that you received.

    Shipping Rates

  • Free USPS First Class Mail (3-5 Business days)
  • $4.99 USPS Priority Shipping (2-3 Business Days)
  • International Shipping

    We can ship to almost any address in the world and have shipped to over 80 countries worldwide. Please do allow up to 7-21 business days for international orders to be received, but note that further delays are possible due to customs. We ship International orders via USPS First Class Mail, so once your order arrives in your country your local postal service will take over for delivery. All orders have a custom number and movement can be tracked only in the U.S.

    Any questions about shipping please reach out to us at info@sermanbrands.com and we will get back to you as soon as possible.

    Shipping Rates

  • 1-2 Wallets $9.99 USPS First Class Mail (7-21 Business days)
  • 1-8 Wallets $29.99 USPS Priority Mail (5-10 business days)
  • 9-16 Wallets $59.99 USPS Priority Mail (5-10 business days)

    Costumes, Duties, & Taxes

    Please note that orders may be subjected to VAT, import duties and/or taxes, which are levied once your package reaches your country.

    Packages are shipped according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders and we cannot predict what your particular charges may be. Please contact your local customs office for more information. We are sorry for this inconvenience.

    << close12 Month Warranty

    How long does the warranty coverage last?

  • Our products are covered by a 12 months warranty (1 full year) from your purchase date, when used under normal conditions and for the purpose intended.
  • What does this warranty cover?

  • The SERMAN BRANDS Warranty covers any factory defects as a result from the manufacturing process of the product. A factory defect refers to any feature or quality of the product that limits the intended purpose for which is was created. Please try not to over stuff your Serman Brands product or put things in there that don’t belong. If you do put more cards in there than recommended, things can stretch out of shape and put undue stress on the stitching and other materials. Our products are designed to hold from 6-10 cards (Depending on which wallet you purchased)
  • The warranty is non-transferable and only valid to the original buyer for purchases made directly from SERMAN BRANDS
  • What does this warranty not cover?

  • The SERMAN BRANDS Warranty does not cover products that have been damaged due to loss, misuse, abuse, or accident. A few examples of misuse or abuse would be over stuffing your wallet with cards, fitting objects in the wallet that do not belong.
  • What we will do to correct the problem.

  • SERMAN BRANDS will replace the defected product and pay the shipping cost for replacement. If the originally purchased item is out of stock, another item of equal value will be issued.
  • How do I activate the product warranty?

    1. Navigate to the warranty registration page
    2. Click the warranty registration tab
    3. Fill out the warranty information required
    4. Click the activate button!

    ***You have 30 days after your purchase date to activate your warranty!***

    How to contact SERMAN BRANDS to access your warranty coverage.

    1. Notify SERMAN BRANDS via email: info@sermanbrands.com.
    2. In the email include: order number, place of purchase, your current address and a few pictures showing manufacture defect.

    << closeReturns & Exchanges

    Returns

    We’re pretty stringent with our quality control, but occasionally something might slip past the quality control team. If your product has a manufacture defect, or we sent you an incorrect order by mistake, please contact our team via info@sermanbrands.com and we will take care of you.

    If you change your mind (it happens to the best of us), or wish to return an unwanted gift, we will still refund your purchase if returned within 30 days, but the return shipping isn’t covered and refunds will be sent to the original purchaser’s method of payment. All items must be returned in original condition and in the original Serman Brands packaging.

    Remember, all our products come with a 12 month warranty, so if something goes unplanned down the road, be sure to let our support team know via info@sermanbrands.com

    Exchanges

    If you change your mind, or want to swap a gift for something else, exchange requests can be submitted to info@sermanbrands.com within 30 days of purchase.

    Please return your item in original condition, and in the original Serman Brands packaging. Once we receive the package we will ship your prefered color or model of equal value.

    If you are exchanging a wallet due to damage from shipping, manufacturing, or you received the wrong color, please contact our team via info@sermanbrands.com. We will send you a new wallet along with a prepaid envelope for you to drop off the defective product at the post office.

    If you made an error when purchasing online, and it’s still within 24 hours of placing your order, contact our support team right away and we should be able to adjust your order before it leaves our hands. We like to reduce unnecessary shipping (and save you unnecessary costs) where possible.

    << closeWarranty Registration

    << closeOrders

    What if my order does not Arrive?

    United States Order

    If your order doesn’t arrive within the maximum estimated time frame (3-5 Business days).. please try the following.

  • Contact the post office and provide them with your tracking number, sometimes the post office makes mistakes in delivery updates.
  • Ask your friends and family if they picked up the package for you.
  • If you have tried both methods and still can not locate your package simply email our support team with your order details so we could open an investigation case with USPS to locate your package.

    International Order

    International shipping can take 7-21 business days due to customs it could take longer. If your order doesn’t arrive within the maximum estimated time frame (7-12 Business days).. please try the following.

  • You might have to call your local post office and provide them with your custom number (UM*********US) sometimes the post office or custom office will hold it until the custom/import charges are paid. The custom number is not an actual tracking number it only shows the movement of the package when it is in America. We shipped with our regular mail and you should also receive with your regular post office mail.
  • How do I cancel my order?

    Contact info@sermanbrands.com within 24 hrs of placing your order. That way we should be able to catch any transaction settlement and shipping before it goes through. Anything after this window will be treated as a regular refund.

    Can I add items to my order after I have hit the place order/confirmation button?

    If you want to add an item to your order please email our support team within 24 hours of your purchase and we’ll do what we can to adjust the order.

    Our Products

    << closeDesign & Manufacturing

    Where are Serman Brands products designed?

    Our wallets are proudly designed here in Roseville California. Thanks to your help we are able to test and design new prototypes in house here in the United States. Occasionally our team works with external designers in places like Europe and Asia. This helps keep things fresh, with new ideas flowing through our Head Quarters.

    Where are Serman Brands Products Manufactured?

    Sernan Brands is determined to work with the most talented people we can find around the world, no matter where they’re from. Currently, makers in China and India offer the best balance of quality workmanship and value we’ve been able to source, so this is where all of our products come to life. We understand there can be concerns when manufacturing in these regions, so all of our suppliers must comply with a strict Quality Control Guide.

    How will my product be packaged?

    Your wallet will be wrapped in a paper tissue, covered in a luxury cloth bag and placed in a gift box making it the perfect gift for a yourself or a loved one.

    << closeProduct Specifics

    Title

    Paragraph

    << closeMaterials

    Title

    Paragraph

    << closeResponsible Business

    Title

    Paragraph

    Contact

    << closeContact Us

    Title

    Paragraph

    << closeSocial Media Collaboration

    Title

    Paragraph

    Legal

<< closeShipping & Delivery

U.S Shipping

All orders placed will ship either the same day or the following business day. When your order is shipped, you will receive a shipping confirmation email which will come with a tracking number so that you can track your order until it is delivered. We do not ship on national holidays, or Sunday, if you place an order on a holiday or on a sunday it will be shipped the following business day.

You can track your order through the shipping confirmation email that you received.

Shipping Rates

  • Free USPS First Class Mail (3-5 Business days)
  • $4.99 USPS Priority Shipping (2-3 Business Days)
  • International Shipping

    We can ship to almost any address in the world and have shipped to over 80 countries worldwide. Please do allow up to 7-21 business days for international orders to be received, but note that further delays are possible due to customs. We ship International orders via USPS First Class Mail, so once your order arrives in your country your local postal service will take over for delivery. All orders have a custom number and movement can be tracked only in the U.S.

    Any questions about shipping please reach out to us at info@sermanbrands.com and we will get back to you as soon as possible.

    Shipping Rates

  • 1-2 Wallets $9.99 USPS First Class Mail (7-21 Business days)
  • 1-8 Wallets $29.99 USPS Priority Mail (5-10 business days)
  • 9-16 Wallets $59.99 USPS Priority Mail (5-10 business days)

    Costumes, Duties, & Taxes

    Please note that orders may be subjected to VAT, import duties and/or taxes, which are levied once your package reaches your country.

    Packages are shipped according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders and we cannot predict what your particular charges may be. Please contact your local customs office for more information. We are sorry for this inconvenience.

    << close12 Month Warranty

    How long does the warranty coverage last?

  • Our products are covered by a 12 months warranty (1 full year) from your purchase date, when used under normal conditions and for the purpose intended.
  • What does this warranty cover?

  • The SERMAN BRANDS Warranty covers any factory defects as a result from the manufacturing process of the product. A factory defect refers to any feature or quality of the product that limits the intended purpose for which is was created. Please try not to over stuff your Serman Brands product or put things in there that don’t belong. If you do put more cards in there than recommended, things can stretch out of shape and put undue stress on the stitching and other materials. Our products are designed to hold from 6-10 cards (Depending on which wallet you purchased)
  • The warranty is non-transferable and only valid to the original buyer for purchases made directly from SERMAN BRANDS
  • What does this warranty not cover?

  • The SERMAN BRANDS Warranty does not cover products that have been damaged due to loss, misuse, abuse, or accident. A few examples of misuse or abuse would be over stuffing your wallet with cards, fitting objects in the wallet that do not belong.
  • What we will do to correct the problem.

  • SERMAN BRANDS will replace the defected product and pay the shipping cost for replacement. If the originally purchased item is out of stock, another item of equal value will be issued.
  • How do I activate the product warranty?

    1. Navigate to the warranty registration page
    2. Click the warranty registration tab
    3. Fill out the warranty information required
    4. Click the activate button!

    ***You have 30 days after your purchase date to activate your warranty!***

    How to contact SERMAN BRANDS to access your warranty coverage.

    1. Notify SERMAN BRANDS via email: info@sermanbrands.com.
    2. In the email include: order number, place of purchase, your current address and a few pictures showing manufacture defect.

    << closeReturns & Exchanges

    Returns

    We’re pretty stringent with our quality control, but occasionally something might slip past the quality control team. If your product has a manufacture defect, or we sent you an incorrect order by mistake, please contact our team via info@sermanbrands.com and we will take care of you.

    If you change your mind (it happens to the best of us), or wish to return an unwanted gift, we will still refund your purchase if returned within 30 days, but the return shipping isn’t covered and refunds will be sent to the original purchaser’s method of payment. All items must be returned in original condition and in the original Serman Brands packaging.

    Remember, all our products come with a 12 month warranty, so if something goes unplanned down the road, be sure to let our support team know via info@sermanbrands.com

    Exchanges

    If you change your mind, or want to swap a gift for something else, exchange requests can be submitted to info@sermanbrands.com within 30 days of purchase.

    Please return your item in original condition, and in the original Serman Brands packaging. Once we receive the package we will ship your prefered color or model of equal value.

    If you are exchanging a wallet due to damage from shipping, manufacturing, or you received the wrong color, please contact our team via info@sermanbrands.com. We will send you a new wallet along with a prepaid envelope for you to drop off the defective product at the post office.

    If you made an error when purchasing online, and it’s still within 24 hours of placing your order, contact our support team right away and we should be able to adjust your order before it leaves our hands. We like to reduce unnecessary shipping (and save you unnecessary costs) where possible.

    << closeWarranty Registration

    << closeOrders

    What if my order does not Arrive?

    United States Order

    If your order doesn’t arrive within the maximum estimated time frame (3-5 Business days).. please try the following.

  • Contact the post office and provide them with your tracking number, sometimes the post office makes mistakes in delivery updates.
  • Ask your friends and family if they picked up the package for you.
  • If you have tried both methods and still can not locate your package simply email our support team with your order details so we could open an investigation case with USPS to locate your package.

    International Order

    International shipping can take 7-21 business days due to customs it could take longer. If your order doesn’t arrive within the maximum estimated time frame (7-12 Business days).. please try the following.

  • You might have to call your local post office and provide them with your custom number (UM*********US) sometimes the post office or custom office will hold it until the custom/import charges are paid. The custom number is not an actual tracking number it only shows the movement of the package when it is in America. We shipped with our regular mail and you should also receive with your regular post office mail.
  • How do I cancel my order?

    Contact info@sermanbrands.com within 24 hrs of placing your order. That way we should be able to catch any transaction settlement and shipping before it goes through. Anything after this window will be treated as a regular refund.

    Can I add items to my order after I have hit the place order/confirmation button?

    If you want to add an item to your order please email our support team within 24 hours of your purchase and we’ll do what we can to adjust the order.

    << closeDesign & Manufacturing

    Where are Serman Brands products designed?

    Our wallets are proudly designed here in Roseville California. Thanks to your help we are able to test and design new prototypes in house here in the United States. Occasionally our team works with external designers in places like Europe and Asia. This helps keep things fresh, with new ideas flowing through our Head Quarters.

    Where are Serman Brands Products Manufactured?

    Sernan Brands is determined to work with the most talented people we can find around the world, no matter where they’re from. Currently, makers in China and India offer the best balance of quality workmanship and value we’ve been able to source, so this is where all of our products come to life. We understand there can be concerns when manufacturing in these regions, so all of our suppliers must comply with a strict Quality Control Guide.

    How will my product be packaged?

    Your wallet will be wrapped in a paper tissue, covered in a luxury cloth bag and placed in a gift box making it the perfect gift for a yourself or a loved one.

    << closeProduct Specifics

    Title

    Paragraph

    << closeMaterials

    Title

    Paragraph

    << closeResponsible Business

    Title

    Paragraph

    << closeContact Us

    Title

    Paragraph

    << closeSocial Media Collaboration

    Title

    Paragraph